Last updated: October 02, 2025
Tovatee ships with solid-wood furniture in mind: clear instructions, sturdy packaging, and upfront costs. Many pieces are heavy; every carton uses rigid boards, dense foam, and reinforced corners. Large panels are strapped and marked “This Side Up.” Parcels move through major small-package networks, while oversized pieces travel with specialist furniture freight partners. From checkout to delivery, Tovatee shows a full total, realistic timelines, and careful handling at each step.
Tovatee also ships apparel and compact lifestyle items. These go in protective mailers or small cartons and usually move faster through parcel carriers. For mixed carts (furniture + apparel), items may ship from different facilities or on separate timelines at no extra charge.
Where Tovatee ships
Tovatee ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Tovatee cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy, solid-wood pieces can be handled safely.
If the destination is outside the countries above, has restricted vehicle access, or involves difficult stairs/elevators, contact Tovatee before ordering so available options and any add-on services can be confirmed.
Carriers & service levels
Depending on destination, parcel size/weight, and network capacity, Tovatee uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.
Furniture and other large/heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to arrange a delivery window. Shipments may be palletized and shrink-wrapped for extra protection.
Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, Tovatee’s tracking email will note this.
Apparel & small goods travel via parcel networks with end-to-end tracking. A signature is not required unless requested at checkout or added by Tovatee for security.
Processing time vs. shipping time
Processing time = final quality checks, packing, and labeling before carrier pickup.
Shipping time = the in-transit window after the carrier collects the order.
Business days are Monday–Friday; U.S. public holidays are excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.
Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.
Shipping times & costs (by region)
The amount shown at checkout is the shipping charge paid to Tovatee. The approach is simple: flat rates and transparent free-shipping thresholds.
| Region | Countries / Coverage | Processing (business days) | Shipping (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe (incl. UK) | UK, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 7–9 | $25 | $699 |
| Oceania | Australia | 1–2 | 9–10 | $30 | $799 |
Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often apply dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce handling risk—no extra charge for split shipments. Where helpful, cartons are banded on a single pallet to protect edges and corners. Tovatee subsidizes part of the freight cost so reinforced packing, careful handling, and clear totals are reflected at checkout.
Apparel & small goods: Apparel-only parcels (usually ≤2 kg) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.
Taxes & duties (international orders)
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Tovatee ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in the checkout total. The carrier should not collect payment on delivery. If payment is requested at the door, do not pay—contact Tovatee so the situation can be resolved with the carrier.
Processing & dispatch
Most orders move into final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.
Pre-order or made-to-order furniture ships after completion—Tovatee’s order confirmation will include an estimated ship-by date. If items in the cart have different lead times, Tovatee may ship available items first or hold to ship together—your confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.
Ship-from / staging address
5297 Questa Dr, Abilene, TX 79605 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).
Furniture delivery, access & assembly
To protect heavy components and ease handling, many furniture items ship partially disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to avoid scratches.
If the building has stairs, narrow corridors, limited elevator access, gated entries, or truck restrictions, notify Tovatee before shipment so options can be proposed. If room-of-choice delivery, stair carries, debris removal, or an exact-time appointment is needed, Tovatee can quote available upgrades (third-party services billed separately).
Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.
(Apparel orders do not require assembly and are delivered to the door via parcel carriers.)
Tracking your order
When an order departs the workshop & staging area at 5297 Questa Dr, Abilene, TX 79605, Tovatee emails a shipping confirmation with the tracking number and a direct tracking link.
Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, contact Tovatee so the carrier can be checked. Apparel parcels typically update faster.
If something goes wrong
Please inspect packages immediately upon delivery.
If an item arrives damaged, contact Tovatee within 72 hours of delivery with the order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and keep all packaging until next steps are confirmed.
For minor cosmetic issues on furniture, Tovatee can often send a replacement part or a touch-up kit promptly.
If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Tovatee. Once the carrier confirms loss, Tovatee will send a replacement at no extra cost or issue a full refund.
Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Tovatee can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.
Order changes & cancellations
An order that has not entered processing or has not shipped may be cancelled—please notify Tovatee as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, see the Return & Refund Policy.
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Tovatee before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.
Warranty, returns & what this page covers
This page covers shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see Tovatee’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.
Contact Tovatee— support is ready to help
Address: 5297 Questa Dr, Abilene, TX 79605
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
